Privacy Policy
Luxe Avenues respects the privacy of customers and website visitors.
Personal information will be processed in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”). 3.1 Information We May Collect
Luxe Avenues may collect information including:
- full name;
- email address;
- telephone number;
- billing address;
- delivery address;
- order information;
- payment transaction information;
- communication history;
- website usage information;
- device and browser information; and
- marketing preferences.
3.2 Why We Process Personal Information
Personal information may be processed to:
- process and fulfil orders;
- arrange deliveries;
- communicate with customers;
- process payments;
- provide customer support;
- manage returns and exchanges;
- detect or prevent fraud;
- comply with legal and accounting requirements;
- improve the Luxe Avenues website and customer experience; and
- send permitted marketing communications. 3.3 Payment Information
Payments may be processed through third-party payment service providers.
Customers should never send their banking password, card PIN or one-time password to Luxe Avenues.
3.4 Sharing Personal Information
Where reasonably necessary, Luxe Avenues may share relevant personal information with service providers such as:
- payment providers;
- courier companies;
- website hosting providers;
- ecommerce service providers;
- accounting providers;
- marketing platforms; and
- technology service providers.
Luxe Avenues does not sell customers’ personal information.
3.5 Marketing Communications
Where permitted by law, Luxe Avenues may send customers information regarding:
- new arrivals;
- promotions;
- product launches;
- special offers; and
- Luxe Avenues news.
Customers may unsubscribe from marketing communications at any time using the available unsubscribe method or by contacting Luxe Avenues.
3.6 Cookies
The Luxe Avenues website may use cookies and similar technologies to:
- maintain website functionality;
- remember customer preferences;
- analyse website activity;
- maintain shopping carts;
- measure marketing performance; and
- provide relevant advertising where permitted.
3.7 Information Security
Luxe Avenues takes reasonable measures to protect personal information from:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
3.8 Retention
Personal information will be retained only for as long as reasonably necessary for its intended purpose or as required by applicable law. 3.9 Customer Privacy Rights
Subject to applicable law, customers may request access to or correction of their personal information.
Customers may also object to certain processing or request deletion where legally permitted.
3.10 Information Officer
Information Officer:
Email:
Address:
- Terms and Conditions of Sale
4.1 Website Operator
This website is operated by:
Luxe Avenues
Legal entity name:
Physical address:
Email:
Telephone/WhatsApp:
Website: www.luxeavenues.co.za
4.2 Acceptance of Terms
By using the Luxe Avenues website or placing an order, customers agree to these Terms and Conditions together with the applicable Privacy, Delivery and Returns policies.
Nothing contained in these terms removes mandatory rights provided by South African law.
4.3 Product Availability
Products offered for sale through the Luxe Avenues website are intended to represent products currently available in stock.
Products are sold subject to availability.
If an item becomes unavailable after payment has been made, Luxe Avenues will contact the customer and provide an appropriate refund or alternative.
4.4 Product Information
Luxe Avenues makes reasonable efforts to ensure product photographs, descriptions, colours, sizes and pricing displayed on the website are accurate.
Actual colours may vary slightly depending on the customer’s screen or device. 4.5 Pricing
Prices displayed on the website are in South African Rand unless otherwise stated.
Applicable product prices and additional charges will be displayed before the customer completes the order.
4.6 Payment
Orders will be processed after the required payment has been successfully received or confirmed.
Available payment methods will be displayed during checkout.
4.7 Order Confirmation
After placing an order, the customer may receive an order confirmation electronically.
The customer is responsible for checking that the products, size, delivery information and other order details are correct.
If an error is identified, Luxe Avenues should be contacted as soon as possible.
4.8 Product Reservation
Placing a product in the shopping cart does not guarantee reservation of the product.
Stock is generally secured once the checkout and payment process has been successfully completed.
4.9 Fraud Prevention
Luxe Avenues reserves the right to conduct reasonable verification where fraudulent or unauthorised transactions are suspected.
4.10 Intellectual Property
The Luxe Avenues name, branding, original photographs, website content, graphics and other original material may be protected by applicable intellectual property law.
Luxe Avenues content may not be commercially reproduced or misrepresented without permission.
Third-party trademarks remain the property of their respective owners.
4.11 Website Availability
Luxe Avenues aims to maintain a reliable website.
Temporary interruptions may occasionally occur due to:
- maintenance;
- security updates;
- hosting issues;
- payment service disruptions;
- network problems; or
- circumstances outside Luxe Avenues’ reasonable control.
4.12 Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
4.13 Changes to These Policies
Luxe Avenues may update these policies where reasonably necessary.
Updated policies will apply from the date they are published, subject to applicable law and existing customer rights.
5. Contact Luxe Avenues
For assistance regarding an order, delivery, exchange, return or any other website enquiry, please contact:
Luxe Avenues
Email: orders@luxeavenues
WhatsApp/Telephone: 081 208 1475
Address: 29 Ridge Close , Monavoni Centurion 0157
Website: www.luxeavenues.co.za